Shipping policy

General Shipping
  • We are able to ship anywhere within the United States and internationally from the United States, unless otherwise stated on the product detail page.

  • Orders ship Monday-Friday.

  • Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.

  • We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.

 
INTERNATIONAL SHIPPING
  • Certain products are available to ship from distribution centers outside of the United States, allowing for optimized shipping based on your shipping address.  For example, if you live in the UK and the product in your order is available to ship from the UK then it will cost less to ship and will ship faster, without having to go through customs. 

  • International orders may have additional customs, tax, & duty fees applied to them by the local customs agency, please note that you are responsible for any additional fees. If shipping to the UK or European Union the following will apply:

    •  UNITED KINGDOM 

      • If the order is being shipped to the United Kingdom and is for less than £135, you will be charged 20% VAT at checkout.  If the order exceeds £135, you will not be charged VAT at checkout and the shipment may incur additional customs duties/taxes or other charges, payment for which is the responsibility of the recipient.

    • EUROPEAN UNION

      • If the order is being shipped to the European Union and is for less than €150, you will be charged VAT at checkout at the current VAT rate of the country where the order is being shipped to.  If the order exceeds €150, you will not be charged VAT at checkout and the shipment may incur additional customs duties/taxes or other charges, payment for which is the responsibility of the recipient.

  • Orders shipping internationally do NOT qualify for any free shipping promotions.

  • Some countries that we are unfortunately not able to ship to at this time are: Iran, Iraq, Lebanon, Myanmar, North Korea, Syria, Russia, Belarus, Congo, Liberia, Sierra Leone, Zimbabwe, Ecuador, and Cuba.

 

When will my order arrive?
  • USA

    • Economy Shipping can take 8-10 business days to be delivered after processing the order.

    • Standard Shipping can take 5-8 business days to be delivered after processing the order.

    • Expedited Shipping can take 3-5 business days to be delivered after processing the order. Not all items qualify for expedited shipping.

    • Priority Shipping can take 1-2 business days to be delivered after processing the order. Not all items qualify for priority shipping.

  • International

    • Standard Worldwide Shipping:  7-14 business days to be delivered after processing the order.

  • Shipped within the United Kingdom

    • Standard Shipping: 2-3 business days to be delivered after processing the order.

    • Expedited Shipping: 1-2 business days to be delivered after processing the order.

  • Shipped within the European Union

    • Standard Shipping: 3-5 business days to be delivered after processing the order.

  • We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. We will do our best to communicate any known shipping delays. 

  • HOLIDAY SHIPPING INFORMATION: Please note that all delivery information is listed on each individual product page. Keep in mind that the last day to order for delivery by Christmas varies per product and assumes the fastest shipping method at checkout.

 

Shipping Multiple Orders
  • Multiple orders placed on the same day cannot be combined and will ship separately.

Shipping to Multiple Locations
  • Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

Address Changes
  • We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

APO/FPO Shipping
  • We are able to ship most of our products to U.S. Military APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following.

  • The City must be entered as either "APO" or "FPO".

  • The State must be selected as either "AA" "AE" or "AP".

  • The country must be the United States.

  • You must enter your Zip code.

  • Always remember to enter your full name, grade, and PSC or unit number.

Please note: orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive.

Customer Service Hours
  • Our customer service team is available weekdays 8am-10pm EST and weekends 12pm-8pm EST, and can be contacted via live chat on the bottom right corner of the page, or through the contact form.